Controlling the Costs of Conflict – How to Design a System for Your Organization

Introduction.
<br />
<br /> The Hidden Culprit of High Costs: Weak Systems.
<br />
<br /> First Principle: Acknowledge Four Ways to Resolve Conflict.
<br />
<br /> Defining Four Options.
<br />
<br /> Weighing Costs and Risks of Each Method.
<br />
<br /> Choosing an Approach to Conflict Management.
<br />
<br /> The Preferred Path for Cost Control.
<br />
<br /> Second Principle: Create Options for Prevention and Early Intervention.
<br />
<br /> A Template for All Organizations.
<br />
<br /> Applying the Template: Real Stories.
<br />
<br /> Third Principle: Build Collaborative Strength Through Seven Checkpoints.
<br />
<br /> Seven Checkpoints.
<br />
<br /> Clarify Policy.
<br />
<br /> Define Roles and Responsibilities.
<br />
<br /> Revise Documents.
<br />
<br /> Establish Selection Criteria.
<br />
<br /> Provide Education and Training.
<br /> Strengthen Support Systems.
<br />
<br /> Evaluate the System.
<br />
<br /> Fourth Principle: Use the Mediation Model to Build Cosensus Among Decision Makers and Users.
<br />
<br /> Assumptions About Change.
<br />
<br /> Phase One: Draft a Blueprint.
<br />
<br /> Phase Two: Implement the Plan.
<br />
<br /> Phase Three: Review the System Annually.
<br />
<br /> Conclusion.
<br />
<br /> Conclusion: A Vision for Your Organization.
<br />
<br /> Resource A: Glossary.
<br />
<br /> Resource B: Ombudsman Code of Ethics and Standard Practices.
<br />
<br /> Resource C: Skills Courses.